Frequently Asked Questions

  • The VITESSI bag is crafted from high-quality PU leather. In future collections, we plan to explore other innovative, vegan friendly materials such as apple leather and other sustainable alternatives to ensure we offer the highest quality products while remaining committed to the environment.

  • We accept Visa Debit cards, PayPal, Klarna, Clearpay, and Afterpay, offering you a variety of flexible and convenient payment options.

  • Yes, the VITESSI bag is water-resistant. While it can handle light exposure to water, we recommend avoiding prolonged contact or heavy exposure to ensure your bag stays in excellent condition.

  • Shipping costs vary depending on your location and order details. For full information on shipping fees, please refer to the Shipping and Return Policy section on our website.

  • Delivery times are outlined in our Shipping and Return Policy section, where you'll find an estimated delivery window for your order. Please note that any potential delays are beyond our control, but we will keep you updated throughout the process to ensure you're informed.

  • Yes, we do offer international shipping.

  • To start a return or exchange, please contact us within 7 days of receiving your order. .

  • Yes, each VITESSI bag is carefully handmade, ensuring high quality and attention to detail in every piece.

  • To keep your VITESSI bag looking its best, gently clean it with a soft, damp cloth to remove dirt or stains. Since it's made from PU leather, avoid exposing it to harsh chemicals, excessive heat, or direct sunlight for long periods. Store it in a cool, dry place when not in use, and avoid overloading the bag to maintain its shape.

  • We offer a 7-day return policy. The bag must be unused, in its original packaging, and with the tags still intact.